- -
Safari Park Hotel & Casino, Safari Park Hotel, Safari Park Casino, Nairobi Hotels, Nairobi Conferences, Safari Casino, Cafe Kigwa, Thika Road Hotel, Largest Conference Hall,
Frequent Asked Questions

FAQ

OUR GOAL IS TO MAKE YOUR STAY WITH US AS ENJOYABLE AS POSSIBLE

We have come up with a list of some of the most frequently asked questions about staying at Safari Parking Hotel & Casino.If you still do not find the answer to your query, feel free to get in touch, and we’d be more than willing to assist you.

GENERAL HOTEL INFORMATION

WHAT TIME CAN I CHECK-IN AND CHECK-OUT?

Standard check-in time is at 10:00 AM and check-out at 10 PM. Kindly note that check-in time may be shifted to 11:00 PM during high occupancy periods.

 

CAN I REQUEST FOR WAKE UP CALLS?

Yes. You'd need to request our reservation team in advance. 

 

HOW CAN I TALK TO THE DUTY MANAGER?

Please dial service numbers from your in-room phone for assistance. 

 

CAN I REQUEST HOUSEKEEPING?

Housekeeping services are available. Shoe shine service is offered to guests upon request.Please dial service numbers from your in-room phone for assistance.

 

DO YOU HAVE WIFI?

Yes. We have very fast Wifi. Passwords will be provided to you during the Check-In process. The username and password will also be availble within the room at the work station area.

 

DO YOU ALLOW EARLY CHECK IN AND LATE CHECK-OUT? 

We honor requests for early check-in and late check-out, but availability is subject to confirmation and availability. We extend this privilege to guests who book directly with us. Please note that applicable charges may apply for succeeding hours for late Check Out's.

 

CAN I STORE MY BAG?

Yes, we do offer luggage storage free of charge. Safari Park Hotel & Casino reserves to right to deny storage of oversized and suspicious items. 
 

CAN I BRING MY PET INSIDE THE HOTEL?

As much as we love pets, unfortunately, we are unable to accommodate them in our rooms or any of our common areas.

 

DO YOU OFFER PARKING SLOT FOR HOTEL GUESTS?   

Yes, however parking space is subject to availability. Booked hotel guests are entitled to one (1) complimentary parking slot per room. 

 

DO YOU OFFER ACCOMMODATION FOR THE PHYSICALLY CHALLENGED?

Yes, we have PWD rooms specially available for senior citizens and persons with disabilities.  

 

WHAT IS YOUR LINEN & DAMAGE POLICY?

Please note that additional charges are applicable for linen stains and other cleaning or damages caused intentionally or unintentionally. Penalties vary depending on the extent and severity of the damage. These include, but are not limited to, cleaning, repair, or replacement charges for stained walls, vomit, blood and food stain on linens, and broken furniture and fittings. The exact cost will be determined on a case-by-case basis by the Manager in charge. 

 

WHAT IS YOUR SMOKING POLICY?

Safari Park Hotel & Casino is committed to catering to the needs of all guests. We have a designated smoking area within multiple  outdoor spaces at the hotel. Usage of shisha, cigarettes, vape pens, and e-cigarettes is prohibited in all guest rooms. A fee per incident will be charged to your account if a smoking incident occurs in your room during your stay. Please dial service numbers from your in-room phone for assistance.

 

IF I NEED ASSISTANCE IN MY FLIGHT WHOM DO I CONTACT?

Our front desk will be glad to assist you with your flight information, reconfirmation and airline schedules. 

 

DO YOU OFFER AIRPORT SHUTTLE SERVICE?

Airport transfers to or from Jomo Kenyatta International Airport an be done at a minila fee. Please dial service numbers from your in-room phone for assistance

 

CAN I REQUEST FOR TRANSFERS?

A great way to enjoy your trip while on vacation is to drive around the city in style.Please dial service numbers from your in-room phone for assistance

 

RESERVATIONS & CANCELLATIONS

CAN I CANCEL MY BOOKING?

Yes, but keep in mind that cancellations made less than three (3) days prior to arrival are subject to 100% charge.

 

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept cash and all major credit cards as payment.

 

DO YOU ACCEPT CREDIT CARDS? 

We honor all major credit cards (Visa, MasterCard, Amex, JCB, Diners, China, UnionPay). Please present your credit card upon check-in.

 

CAN I BOOK ON SOMEONE ELSE’S BEHALF?

Yes, you can book on behalf of someone else. For guests using another person’s credit card, a credit card authorization (CCA) form will be required.

 

DOES THE ONLINE RATE INCLUDE BREAKFAST?

Yes, we do have breakfast included in our online offerings! With our best rate guarantee, our direct online rate is definitely more favourable than online travel agencies such as booking.com, Agoda, and Expedia.

RESERVATION

WHERE CAN I MAKE A RESERVATION?

For room reservations at Safari park Hotel & Casino, please email reservations@safariparkhotel.co.ke or visit www.safariparkhotel.co.ke. Direct bookers enjoy a best rate guarantee and other exclusive perks. 

ROOMS & RATES

ARE SMOKING ROOMS AVAILABLE?

We are sorry, but our hotel rooms are strictly non-smoking. There will be a huge cleaning fee levied per incidence of smoking. For our guest’s comfort, there are multiple designated outdoor smoking areas available.

 

DO KIDS STAY FREE?

Yes, kids 12 years old and below are allowed to stay free-of-charge. The number of kids may vary depending on the room type.

 

CAN I CHANGE MY ROOM TYPE UPON CHECK-IN?

Yes, but such requests are subject to room availability, applicable charges, and rate difference at the time of check-in.

 

ARE EXTRA BEDS AVAILABLE? 

Yes, we offer extra beds should you require one. An extra charge for breakfast will be charged.

 

ARE GUESTS ALLOWED IN THE HOTEL ROOM?

Guests are allowed to visit the room. However, for overnight stays beyond the capacity of each room, there will be an extra person surcharge. 

 

DO I HAVE PRIVACY IN MY ROOM?

For rooms, we have an “Do Not Disturb” card provided located by the door next to “Make up Room” card. For suites, a physical door tag is provided to hang outside your door to serve the same purpose. You may also request the front desk to take messages for you during this time.

 

WHAT BATH AMENITIES DO THE ROOMS HAVE?

Explore our signature bath and body collections designed to rejuvenate your body and mind. Your rooms are provided with towels and toiletries based on the number of registered occupants.

 

WHAT IS THE STANDARD VOLTAGE OF A ROOM?

 The electricity is at -- volts /-- hertz.

 

IS AN IRON AND AN IRONING BOARD KEPT IN THE ROOMS?

Iron and Ironing board are available in all most rooms. If this is not present and you’d like assistance, Please dial service numbers from your in-room phone for assistance. 

 

DOES MY ROOM HAVE A SAFE DEPOSIT BOX?

Your safety is our business. For your security and convenience, we strongly recommend that all valuables be kept in your safe for the duration of your stay. The management shall not be held liable for any loss within the hotel.

 

WILL I BE SAFE DURING MY STAY?

We would like to reassure you that we maintain strict security at the hotel on a 24-hour basis. For any specific assistance, please dial service numbers from your in-room phone for assistance. 

LOCATION

WHERE ARE YOU LOCATED?

Our five-star hotel is located along Thika Super Highway, Exit 7B, 15 minutes from Nairobi CBD, 20 minutes from Jomo Kenyatta International Airport (JKIA) and 10 minutes from United Nations Of ice, Nairobi (UNON).

 

WHAT AIRPORTS ARE NEARBY?

Safari Park Hotel & casino is 24KM from the Jomo Kenyatta International Airport (JKIA). To book your car transfer, simply provide your flight carrier, flight number, and estimated time of arrival.

 

ARE THERE ANY BANKS NEARBY?

The hotel is conveniently located within walking distance to Thika Road Mall; This is roughly 2 minutes drive to Thika Road Mall (TRM) where you’ll get access to most major Banks and ATMS.

Testimonials

What Our Clients Say

Reviews & Testimonials

Review Form