We have come up with a list of some of the most frequently asked questions about staying at Safari Parking Hotel & Casino.If you still do not find the answer to your query, feel free to get in touch, and we’d be more than willing to assist you.
Standard check-in time is at 10:00 AM and check-out at 10 PM. Kindly note that check-in time may be shifted to 11:00 PM during high occupancy periods.
Yes. You'd need to request our reservation team in advance.
Please dial service numbers from your in-room phone for assistance.
Housekeeping services are available. Shoe shine service is offered to guests upon request.Please dial service numbers from your in-room phone for assistance.
Yes. We have very fast Wifi. Passwords will be provided to you during the Check-In process. The username and password will also be availble within the room at the work station area.
We honor requests for early check-in and late check-out, but availability is subject to confirmation and availability. We extend this privilege to guests who book directly with us. Please note that applicable charges may apply for succeeding hours for late Check Out's.
Yes, we do offer luggage storage free of charge. Safari Park Hotel & Casino reserves to right to deny storage of oversized and suspicious items.
As much as we love pets, unfortunately, we are unable to accommodate them in our rooms or any of our common areas.
Yes, however parking space is subject to availability. Booked hotel guests are entitled to one (1) complimentary parking slot per room.
Yes, we have PWD rooms specially available for senior citizens and persons with disabilities.
Please note that additional charges are applicable for linen stains and other cleaning or damages caused intentionally or unintentionally. Penalties vary depending on the extent and severity of the damage. These include, but are not limited to, cleaning, repair, or replacement charges for stained walls, vomit, blood and food stain on linens, and broken furniture and fittings. The exact cost will be determined on a case-by-case basis by the Manager in charge.
Safari Park Hotel & Casino is committed to catering to the needs of all guests. We have a designated smoking area within multiple outdoor spaces at the hotel. Usage of shisha, cigarettes, vape pens, and e-cigarettes is prohibited in all guest rooms. A fee per incident will be charged to your account if a smoking incident occurs in your room during your stay. Please dial service numbers from your in-room phone for assistance.
Our front desk will be glad to assist you with your flight information, reconfirmation and airline schedules.
Airport transfers to or from Jomo Kenyatta International Airport an be done at a minila fee. Please dial service numbers from your in-room phone for assistance
A great way to enjoy your trip while on vacation is to drive around the city in style.Please dial service numbers from your in-room phone for assistance
Yes, but keep in mind that cancellations made less than three (3) days prior to arrival are subject to 100% charge.
We accept cash and all major credit cards as payment.
We honor all major credit cards (Visa, MasterCard, Amex, JCB, Diners, China, UnionPay). Please present your credit card upon check-in.
Yes, you can book on behalf of someone else. For guests using another person’s credit card, a credit card authorization (CCA) form will be required.
Yes, we do have breakfast included in our online offerings! With our best rate guarantee, our direct online rate is definitely more favourable than online travel agencies such as booking.com, Agoda, and Expedia.
For room reservations at Safari park Hotel & Casino, please email reservations@safariparkhotel.co.ke or visit www.safariparkhotel.co.ke. Direct bookers enjoy a best rate guarantee and other exclusive perks.
We are sorry, but our hotel rooms are strictly non-smoking. There will be a huge cleaning fee levied per incidence of smoking. For our guest’s comfort, there are multiple designated outdoor smoking areas available.
Yes, kids 12 years old and below are allowed to stay free-of-charge. The number of kids may vary depending on the room type.
Yes, but such requests are subject to room availability, applicable charges, and rate difference at the time of check-in.
Yes, we offer extra beds should you require one. An extra charge for breakfast will be charged.
Guests are allowed to visit the room. However, for overnight stays beyond the capacity of each room, there will be an extra person surcharge.
For rooms, we have an “Do Not Disturb” card provided located by the door next to “Make up Room” card. For suites, a physical door tag is provided to hang outside your door to serve the same purpose. You may also request the front desk to take messages for you during this time.
Explore our signature bath and body collections designed to rejuvenate your body and mind. Your rooms are provided with towels and toiletries based on the number of registered occupants.
The electricity is at -- volts /-- hertz.
Iron and Ironing board are available in all most rooms. If this is not present and you’d like assistance, Please dial service numbers from your in-room phone for assistance.
Your safety is our business. For your security and convenience, we strongly recommend that all valuables be kept in your safe for the duration of your stay. The management shall not be held liable for any loss within the hotel.
We would like to reassure you that we maintain strict security at the hotel on a 24-hour basis. For any specific assistance, please dial service numbers from your in-room phone for assistance.
Our five-star hotel is located along Thika Super Highway, Exit 7B, 15 minutes from Nairobi CBD, 20 minutes from Jomo Kenyatta International Airport (JKIA) and 10 minutes from United Nations Of ice, Nairobi (UNON).
Safari Park Hotel & casino is 24KM from the Jomo Kenyatta International Airport (JKIA). To book your car transfer, simply provide your flight carrier, flight number, and estimated time of arrival.
The hotel is conveniently located within walking distance to Thika Road Mall; This is roughly 2 minutes drive to Thika Road Mall (TRM) where you’ll get access to most major Banks and ATMS.
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